Frequently Asked Questions
Quick answers about booking, pricing, and events
What areas do you serve?
We proudly serve Howard County and surrounding Maryland areas, including Ellicott City, Columbia, Elkridge, Baltimore, and Anne Arundel County. Travel fee: the first 10 miles are free, then $0.75 per mile. Travel distance is estimated during booking and the final travel fee is confirmed after Mr Smooth reviews the event location.
How far in advance should I book?
We recommend booking as early as possible to secure your date. Popular weekends and summer dates fill up quickly. You can check availability online or by text.
What is a host-paid event?
The host or organizer covers the cost for all guests. Best for birthdays, schools, corporate events, camps, and private parties. Standard Menu pricing is $400 first hour + $250 each additional hour (up to 50 guests) or $600 + $400 (51–100 guests). Full Menu is $500 + $350 (up to 50 guests) or $700 + $500 (51–100 guests). 101+ guests require a custom quote. 1-hour minimum.
What is a guest-paid / vending event?
Guests purchase individually at the truck. Best for HOAs, pools, apartments, festivals, schools, business parks, and public community events. Private house guest-paid events are only available in Howard County or nearby areas and may require a minimum sales guarantee. Private house guest-paid events outside Howard County require host-paid pricing, a minimum sales guarantee, or manual approval.
Are guest-paid events confirmed automatically?
No. Guest-paid events are reviewed before confirmation and are not automatically accepted. We look at location, event size, schedule, and expected turnout. A minimum sales guarantee, travel fee, or host-paid option may apply.
What menu items do you offer?
Standard Menu includes soft serve cones, waffle cones, Maryland snowballs, slushies, milkshakes, sundaes, kids cups, and floats. Full Menu options are available upon request and increase pricing.
Do you offer options for large events?
Yes. For 400+ guest events, we offer a ticketing option ($3 Standard, $4 Premium, $6 VIP). The host buys tickets in advance and gives them only to the guests they want served. We keep serving until all tickets are redeemed. Custom flat-rate pricing is also available.
Is a deposit required?
No payment is due until Mr Smooth confirms availability. Once approved, a 50% deposit is typically required to lock the truck, with the balance due 7 days before the event. Events booked within 7 days, far/holiday/large events, or custom quotes may require full payment upfront. We operate first-come, first-served — your date is only locked when payment is received.
How is travel fee calculated?
The first 10 miles are free. After 10 miles, travel is $0.75 per mile. The travel fee shown during booking is an estimate based on ZIP-to-ZIP distance. The final travel fee is confirmed after Mr Smooth reviews the event location. Far locations may require manual review.
What if it rains?
Weather is not guaranteed. Rain dates are not guaranteed and must be approved based on truck availability. If conditions are unsafe, Mr Smooth may decide whether service can proceed or if rescheduling is possible.
Do you have insurance and permits?
Yes. COI and health permits are available upon request. Just add it in your booking notes and we’ll send what’s needed.
Still have questions?
We’re happy to help. Reach out by phone, text, or email and we’ll get back to you quickly.